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'Queueing systems, impatient customers, balking, reneging, stability.' ![Surligner les mots recherchés Surligner les mots recherchés](./images/text_horizontalrule.png)
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In this thesis, we analyze the impatient behaviour in different queueing systems due to different factors including server state, quality of service, waiting time, etc. Firstly, we obtain the steady-state probabilities for an M/M/2/N queueing [...]